Return and Refund Policy
Return and Refund Policy
15-day Satisfaction Guarantee!
Wondermaya.net stands by every product we sell and we want you to be completely satisfied with the purchase you make. If any Wondermaya.net purchase does not meet your expectations, you may return the item within 15 days of the date of receipt for a full Credit Note (less) the original shipping and handling. Products can be returned to us for Repair/ Replacement/ Credit Notes within 15 days of delivery (receipt of items).
For easy & speedy processing of your returns please follow the following instructions:
- Give us a call before shipping out your order.
- Use a reliable & Reputed courier company.
- Ensure that the goods are packed properly so as to ensure safety of the goods.
- Label the product clearly with your name and address.
- The parcel should be sent in the original box packing and should have a copy of the original invoice. If one fails to submit the product in original box with the copy of the original invoice, ultimately the product will not be eligible for refund.
Our returns address is:
Wondermaya.net , Plot No. A-168, Road No.25, Wagle Estate, Thane – 400 604.
If you need further advice please contact our customer services team on : 09223100727 (9.30am to 6.30pm, Monday to Saturday).
Terms Of Returns Acceptance:
We will only accept a return if it is in same condition as received. Any item returned that shows improper use, improper handling or physical damaged/torn out box, missing manuals parts & accessories will be returned back to the buyer. Item returned in any box but not the original box will not be accepted and will be returned to the sender.
Inflatable’s and Under Garments are not covered under any warranty/guarantee and will not be exchanged/refunded. If you need any further advice: please contact our customer services team on: 09223100727.
All warranty services mentioned in our listing can be availed by sending the product back to us at the cost of buyer.
Any goods received in damaged condition due to improper packing may not qualify for Refunds.
If found DOA damaged on arrival, the buyer is responsible for returning the product safely to use to the best possible & reputed courier company. A Replacement will be given for the same upon receipt of such product by the company.
Return postage to be born by the customer.
All refund can take up to 7 business days to process from the date of refund is approved for the account and a request has been made in our system under banking norms.
Once an order has been issued with a tracking number and there after a refund request is submitted by the customers , all such orders will be charged a 15% restocking fee on the cost of the product in addition to the shipping fee as the same can not be refunded.
Customer who have received defective product is entitled for free exchange with a new unit of the same model, but if the customer wants to exchange the defective or non defective product for a new unit of a different model, they will be charged 15% restocking fee on the cost of the product in addition to the hipping fee for the new product.
We at Wondermaya.net will not be able to cancel orders that have already been processed and shipped out by us to customers . Refunds in case of Credit cards will be normally processed by us within 14 working days and in case of Debit cards the same would be normally processed by us within 30 working days.
Wondermaya.net reserves the right to deny any return.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Wondermaya.net reserves its rights to the sole discretion in some situations that may result in customers’ orders being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be refunded.
Wondermaya.net reserves the right to ask for defined proof of identification at the time of delivery. Failure to provide the same to either the Company or any of its associates, can lead to cancellation of the order. Including legal proceedings. In case of any gift items, customer who has made the transaction online will have to provide his/her proof of identification.